Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you’re all done. You’ll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page – if you don’t do this your cancellation will not be processed)

Once you cancel your account you will retain access to the Academy until your current subscription period ends. You can of course rejoin anytime in the future!

Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute. We are in the US so any date you see in your account is based on the US Eastern Standard Timezone and so it is best to cancel at least 24 hours in advance of your billing date to ensure you are not charged due to time differences. You will retain access to the Academy until your next payment is due, so you can cancel as far in advance as you would like.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.

Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the Academy until payment is successful. We will try to collect payment 4 times after which your account will be automatically cancelled.

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the Academy.

Please contact us using the form below if you have any further questions about failed payments.